Support · United States
Most answers are already here. If yours isn't, write to us.
Returns and shipping are the two things almost everybody writes in about, so try those two answers first. If they do not cover it, the form below goes straight to our support inbox.
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Pick a topic in the form and the matching answer opens here.
You have 30 days from the day your order arrives to change your mind. Email support@bireafon.shop with your order number and we reply with a return authorisation and the address to send it to.
The original box helps but is not required. Anything that will survive the trip back is fine. Once the fan reaches us the refund goes to the payment method you used.
If it turned up damaged or faulty, send a photo with your order number instead. That is handled as a replacement, not a return.
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Shipping is calculated at checkout, from your delivery address and the speed you choose. The exact figure appears before you pay, and nothing is added afterwards.
Enter your address at the first checkout step to see the options and prices for your area. We ship across all 50 states, and the delivery estimate for your chosen speed is confirmed on the same screen.
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If it has not shipped yet, yes. Email us with your order number as soon as you can and we will try to catch it.
Once a shipping label exists the parcel cannot be stopped, but the 30-day return still applies from the day it arrives, so nothing is lost.
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Two things account for most of these, and both are worth ruling out before you write in:
- Charge from a wall adapter, not a laptop port. Laptop USB ports often cannot supply enough current, so the cell only part-fills, which reads as a short run time.
- Use a cable you know carries data. Some cheap USB-C cables are charge-only and negotiate a much lower current.
If a full charge from a wall adapter still does not give you a usable run time, email us with your order number and we will take it from there.
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